Customer care
Frequently asked questions
Straight answers on delivery, payment, returns and sizing — no digging through policy pages required.
Do you offer cash on delivery? +
Yes. Cash on delivery is available nationwide. Once you place a COD order, we reserve your stock for 12 hours while we confirm the order with you by phone or WhatsApp.
Can I pay by bank deposit instead? +
Yes — bank deposit is our other accepted payment method. Your stock is reserved for 24 hours so you have time to make the deposit and upload your payment proof; we verify it before dispatch. We don't yet accept online card payment.
How much is delivery, and is it ever free? +
Delivery is charged by zone, not by parcel weight — the exact charge for your area is shown at checkout before you place your order. Delivery is complimentary on orders that reach PKR 4,000.
How long does delivery take? +
Most orders arrive within 2–5 working days of confirmation, depending on your delivery zone — the estimated window for your specific area is shown at checkout. Remote areas may take a little longer.
How do I know which size or fit to choose? +
Each product page lists exact dimensions under "Dimensions & care", along with material and finish notes, so you can check the measurements before ordering. Scarves and bandanas are one size; eyewear frame details are listed per style. If you're unsure, write to us before ordering and we'll help you choose.
What if I need to return or exchange something? +
We offer returns and exchanges under our Returns policy — inspect your parcel promptly and contact us within 48 hours if anything arrives damaged, incomplete, or different from what you ordered.
How do I track my order? +
Use the Track your order page with your order number and phone number to see its current status at any time.
How can I reach you with a question before ordering? +
Message us on WhatsApp or through the Contact page — a person, not a script, will answer.